Here to help you achieve your research goals

Questions about LabFront? We're here to help.
Frequently Asked Questions
General
Do I need hardware devices to use LabFront?
No. We built LabFront to be able to help a variety of professional and student researchers. That means including features such as our HIPAA-compliant survey-builder that allows anyone to conduct medical surveys.You can also use your smartphone as a data collecting device. For example, using the built-in accelerometer on your smartphone to measure gait, steps, sleep, etc.
Should I upgrade to Pro?
We designed free accounts to be the best option to trial almost all functionality of LabFront. If you are someone looking into your own data, you don’t really need to upgrade. However, if you are using wearables to collect data from more than one participant, then you’ll need to upgrade to gain full functionality.
Where do I get LabFront-compatible devices?
Buy from the official stores. However, we do have partnerships in place with Polar and Garmin to offer exclusive discounts for LabFront users. Send us a message at support@physioq.org.
Billing and Plans
What’s your refund policy?
It’s pretty simple. First 30-days money-back guarantee, no questions asked. This works for both annual and monthly subscriptions. If you accidentally missed the 30-days, contact us by email and we can handle it on a case-by-case basis.
What’s the difference between each plan?
Basically, for personal use, LabFront is completely free. Once you start to run your own experiment, collecting data on multiple people using wearables, then you’ll need to upgrade. Check out all our plans here.
LabFront for Students and Educators
I’m considering using LabFront for my class, how do I get started?
We are currently just starting our LabFront-STEM program for K-12. Send us a message at education@physioq.org to learn more.
I’m a student, are there any student discounts?
To support students, we have massive discounts for students.
• 50% off on monthly plan ($12.50/mo)
• 25% off of annual plan ($9/mo * 12 mo = $109/year)
To get your discount, send us an email at education@physioq.org with subject line Student Discount to learn how to claim your discount.
Data Storage / Privacy / Security
How do I know I can trust that PhysioQ will keep my data confidential and secure?
We are a nonprofit and have no commercial interest in your data. Our goal is to make health research more accessible. We know that for our platform to be instrumental in supporting this objective we must provide our users with full trust. If we jeopardize our reputation with users, we jeopardize our service and damage the potential progression of health research.
What is the PhysioQ Data Bank?
The PhysioQ Data Bank is a publicly-available supply of anonymized physiological data collected through our platform. All PhysioQ researchers are given the choice to donate their data here. In recognition of this gesture researchers are gifted a storage credit to their account. For more information, go to the Data Bank page.
Why should I consider donating my data to the PhysioQ data bank?
We believe that the chance of significant health breakthroughs improves with increases in the amount of health data available to researchers. In donating your data you give your data a chance of creating positive impact beyond your specific research.
PhysioQ Organization Status and Donations
Is PhysioQ a registered nonprofit?
Yes. PhysioQ Inc. is a registered nonprofit in the state of Massachusetts. We are in the midst of applying for 501c(3) status.

PhysioQ also as a sister-organization in Canada, also registered as a Canadian non-profit.
PhysioQ is non-profit, so why do I need to pay for LabFront to get all the features?
It costs time and money to keep our servers online. Unfortunately we don’t have any grant funding (yet). We’ve adopted a fee-for-service model common to nonprofits to make our ends meet. If you are connected to a charitable or philanthropic organizations that would be open to working together, please reach out to us at partnerships@physioq.org.
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